There are reviews on Whitecoat (shown below), on Facebook, and, of course, Google.
In the early days, I received testimonials in emails, particularly for sporting events such as the Busselton Ironman event in the years before 2010.
Sounds a long time ago now, but the memories of helping athletes to Personal Best times and having my efforts acknowledged by some top athletes are still vivid!
And the improvements in their Personal Best times and the placings in the race results by fine tuning their bodies gave me great confidence that I had learned my craft well.
More to the point, it meant that I had some great teachers! I consider I have had a successful career, thanks mainly to the great teachers I encountered along the way,
but also because I have always tried to find ways to improve techniques to produce better results.
The testimonials of the athletes are at the foot of the page.
You can see (and post) reviews on my Facebook Page, although most people use Google to find me these days, rather than Facebook
As a result of helping over 7,500 clients, many new clients choose me as a result of word of mouth recommendations from friends, relatives and work colleagues or as a result of asking for recommendations on Facebook suburban chat groups.
However, many find people still find me on Google. For many years I have come up top if you search for 'Remedial Massage Rockingham'. This is based on the quality of the reviews, rather than the quantity.
This is my favourite review:
'Life changing treatment, kind person, flexible and accommodating.
I 1st met Arthur a year after a head on collision, I had been suffering daily headaches and sever whip lash to my neck and pelvis. My physio had helped as much as she could and general massage had very limited and temporary effects.
It was during covid when I couldn't get a general massage that I met Arthur. I was permanently on the verge of tears and suicidal due to the constant pain.
Arthur performed pressure point therapy on the base of my skull and pinpoint therepy on my back and pelvis. After 4 or 5 treatments my headaches had entirely stopped. I was completely amazed. I saw Arthur twice a week initially, on the few occasions I couldn't afford to see Arthur he allowed me to have session without payment because he is a good and kind man.
I have been seeing Arthur now on a by weekly sometimes monthly basis for 2 years, he has aided me in recovery and now during body condition and strengthening at the gym. He is a wonder and a must have in your life if you are suffering headaches or body pains.
Thank you Arthur, I am truly grateful for you skill and kindness.'
It took courage to write such a review, discussing suicidal feelings can't have been easy. The review was written a couple of years after the event, when the client had got their life completely back on track, back at work and happy!
As a serious health professional, I don't solicit reviews. However, receiving positive reviews from time to time helps my listing appear fresh, and that I am still in top form.
For reasons best known to themselves, Whitecoat have disabled my profile. These are the anonymous reviews I received on Whitecoat before they disabled my account:
Easy to make appointment, very helpful and knowledgeable and professional.
He does a wonderful massage. His hands are always warm, room is always warm and he explains what he is going to do.
Very good @ Remedial massage Always asks if there is relief before you leave.
Very good massage helps me immensely, I continue to go regularly to keep myself relaxed.
Arthur is excellent, does great massages, hurts sometimes but that is good.
Knows what he's doing and does it well Always feel better after a session with him
The best therapeutic massager I have ever had just brilliant
Excellent, listening to everything i requested, very knowledgeable and helpfull. Felt heaps better after treatment. And excellent priceing. I would highly recomend to anyone with aches pains or stress.
Is very good with his remedial massage and is a good time manager.
Excellent
This is why I am not the biggest fan of Whitecoat, some very dubious ethics:
From wikipedia: In July 2016, Bupa and HBF signed a heads of agreement to join nib as investors and participants in expanding the Whitecoat healthcare provider platform. With the participation by Bupa and HBF along with foundation investor nib, Whitecoat will increase its reach to approximately six million Australians.
The reviews on Whitecoat are anonymous, a requirement of AHPRA, the Australian Health Practioners Registration Agency
I see some problems with anonymous reviews. An unscrupulous provider can ask all of their friends to write fabulous reviews. Conversely, someone can give negative reviews without having tried your services!
I was surprised to find that I have quite a few reviews on whitecoat, even though not a single new client has said they found out about me on Whitecoat!
What happens with the participating health funds, nib, BUPA and HBF, is that after clients make a claim, they are prompted to review that practitioner. There is a whitecoat app, apparently.
Whitecoat tried to sell me the notion of connecting my profile to my online booking system for $179 a month. My online booking system is much cheaper. Since I haven't had any referrals from Whitecoat, I could not see any value in the proposition, so declined. I thought you might be interested in whitecoat's reaction, which was to move my profile to the bottom of the list of providers in Rockingham! Really classy! They are trying to become the Tripadvisor of the health industry and charge practitioners an arm and a leg for listing with them.
I have also received over the years a number of emails thanking me, or they have been added as comments in Facebook rather than reviews.
The following are all verbatim extracts from emails sent to me
I went to see Arthur because I was in so much pain from a whiplash injury.
After one session I could turn my neck with significantly less pain and stiffness. But I also noticed feeling better in general, more alert and energetic. It seemed like there was a flow on effect through the rest of my body, I have Fibromyalgia so live with chronic pain and this relief was a surprise.
I went back for a second longer session and again had great results with pain relief, daily headaches less debilitating and I feel better mentally. I've tried everything under the sun to manage my Fibromyalgia and its definitely trial and error in finding what helps. For me its a combination of many things and now Arthur is one of them!
It's been a few weeks where my flare ups have been shorter and less debilitating but I'm feeling the muscle tension creep back and the headaches and joint pain get worse. So its time for a tune up I techniques think ;-). Arthur's techniques have been of such benefit to me that I wanted to take the time to leave a review, and praise is not something I'm overly generous with! I also like his attitude about having fair prices (they are the best I've come across... I've paid much more at a beauty salon for a massage with no therapeutic value at all!).
He also works long hours which makes it easy to get in if there's an emergency and he's both professional and friendly.
I feel amazingly better after yesterday!!! I'm a little tender in the sorest areas but I am moving a lot more freely than before.... thanks soooo much!! See you next week!
We came to you both in pain. My Husband so tight in his back that at times he was not able to turn his head, years of hard work as a carpentry, an injury as a teenage and a lot of neglect. After one treatment with you he has movement he has not had for years.
Myself constant head aches, regular Migraines and lower back I have carried for at least 16 years. Again one treatment and I have NO lower back pain for the first time since I can't remember when and absolutely no headache or neck tension. I am so impressed I have already handed your number to two other people.
Thank you and see you soon for Maintenance.
Just a short note to thank you for the treatment that you carried out during my first visit on Friday last week.
The pain to the left-hand side of my neck has been considerably reduced - in fact, some days I don't recall any pain at all.
I shall certainly recommend you to others who may need similar help.
Hi Arthur,
I want to say a big thank you for treating my carpal tunnel in both wrists. As a right handed person I could barely pick up anything in that hand & my left hand wasn’t far behind it. Plus being in constant pain my mood was very low even any pain medication wasn’t working. I was sleep deprived from the severe pain & was lucky to get an hours straight sleep per night.
I was sent to a surgeon who after x-rays and consultation informed me that I would need both hands surgically treated.
The surgeon told me even after surgery the condition may return. The surgeon suggested I get the surgery for both hands done at the same time, this was to save me 6 weeks in recovery time. That was the most ridiculous thing that I had ever heard of as I would have to get a family member (who would need to take time off work) stay home with me & assist me with all my daily living activities.
My husband suggested I come and visit you, thankfully I took his advice. I have not needed any surgery at all on both my hands, I only need to come see you for maintenance now and again. I do not suffer from the severe pain I was in and can now recognise when I need to come to you for a check up.
I would recommend anyone with carpal tunnel to come see you first, they won’t be disappointed with the immediate results.
Thanks again Arthur.
Hiya Arthur,
My shoulder and back are much better thanks, I had the OSH person at work help me with my desk/chair setup and I've been actively doing the exercises you gave me and standing tall. Work has a therapist in next week to do some more OSH stuff with me too.
Cheers
I didn't have time to fully address all issues for the following client in one appointment, but in scheduling a follow up appointment, the client emailed the following:
"You worked wonders. I no longer wake up with tingling arms and my lower back doesn't hurt as much now.
Thank you so much. "
'Very belatedly, I want to thank you again for the work you did with me both pre and post event. I am absolutely sure it contributed to my PB, with the most improvement showing in the run leg. I pulled up extremely well from the event, with just some stiffness which steadily ameliorated over the next 3 days. In fact, I had my best ever recovery from an ironman event. I have attached a photo of me at the finish line which shows I was still running and smiling - I was stoked to be able to finish before the pom pom girls bedtime.
Sadly I will not be able to catch up with you at IMWA in 2008. In a stroke of extraordinary good luck I was given a lottery spot to the Hawaii Ironman on 11 October. Competing there will be the realisation of a 20 year dream. I then go on to compete in the World 70.3 event in Florida on 9 November (half ironman distance) - I qualified and accepted that slot in February before I got the Hawaii news - so it will be a big 4 weeks.
Anyway I hope you have a great race week and I will check your website to see your results.'
Hi Arthur,
Thanks for the treatment you gave me in Busselton. As you have already noted on your website, I went an hour quicker than my previous PB which is a phenomenal improvement, especially when you get around the 9 hour mark.
I have written a report on my own website with a link to you. www.tricape.com
Once again thank you, when I am next in WA I will certainly look you up.
Regards,
Robin
From Stephen: I had a as I thought a permanent dodgy back from a ladder fall and martial art injury, I asked Arthur to give it a go thinking it won't do any harm,I normally walked a bit funny, a bit stiff.not any more, this guy sorted my back out,oh and I don't have any headaches any more, you literally would have to be mad not to give Arthur a call.
From Rob: Seriously, this bloke is a bloody back magician. Give him a chance and you will feel the benefit. Plus he tries to make it as cheap as possible.
From Tanya: Highly recommended!!! XXXX, you must book and see Arthur for your shoulder
From Michelle: XXXX, this is the man I was telling you about today. Amazing
If you would like to give me some feedback after treatment, please feel free to do so!
